Privacy Policy

Introduction

Welcome to https://red-malay-kratom.kratom-planet.com (hereafter referred to as “Red Malay Kratom” or “we”). We are dedicated to maintaining a secure and transparent environment for our users, ensuring their privacy is protected at all times. This Privacy Policy outlines our commitment to safeguarding your personal data and details the practices we follow regarding its collection, use, and disclosure.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://red-malay-kratom.kratom-planet.com
Any mobile applications or services associated with our brand
All interactions and data collected through these platforms
Third-party platforms accessed via links on our site, though they are governed by their individual privacy policies.

Processing Activities

This policy is designed to guide our interactions with users who:

Utilize our applications and services as authorized users
Visit and navigate our websites linked to this Privacy Policy
Engage with us through various communication channels, such as emails, phone calls, or text messages (SMS)
Provide personal information through forms or other means

Personal Data Collection

We collect a range of personal data to enhance your experience and provide tailored services. This includes:

Account Information

User names and passwords (hashed and encrypted)
Contact details, such as email addresses and phone numbers
Shipping and billing addresses

Payment Information

Credit or debit card details (securely stored and encrypted)
Payment history and transaction records

Financial Information

Banking information for direct debits or transactions
Tax identification numbers (where provided)

Purchase Information

Product ordering and inventory management data
Purchase history, including order date, items purchased, and quantities

Mobile Device Identifiers

Unique device identifiers (UDIDs), IP addresses, and mobile network information
Location data from your device (if enabled)

Location Data

GPS coordinates and geotagging data (if you choose to share it)
Information about the region or city where our services are accessed

Feedback and Reviews

Comments, ratings, and reviews left by users on our platform
Product feedback forms and survey responses

Social Media Information

User profiles and bios from social media platforms (if publicly available)
Interactions with our social media accounts (likes, shares, comments)

Product Information

Preferences, customization options, and product recommendations based on user behavior
Search history and product browsing patterns

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics. These are categorized as:

Strictly Necessary: Essential for navigating our website and ensuring basic functionality.
Preference: Remembering user preferences, such as language settings or font size.
Analytics: Collecting aggregated data about site usage, helping us improve our platform.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Data Retention and Deletion

We retain personal data for varying periods, adhering to legal requirements and business needs:

Financial and transaction data may be retained for up to 7 years due to tax and accounting obligations.
Purchase history is kept for 5 years to provide better customer service and improve our offerings.
Account information is stored until the account is inactive for a period of 2 years, after which it is securely deleted or anonymized.
All data is regularly reviewed, and upon determining its no longer required, we implement secure deletion or de-identification processes.

Security Measures

We prioritize the security of your personal data by implementing robust measures:

Utilizing encryption for data at rest and in transit to protect sensitive information.
Engaging secure third-party processing partners who adhere to strict privacy standards.
Regularly auditing and updating our security protocols to adapt to emerging threats.
Training our staff on data protection best practices to ensure a culture of confidentiality.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults, and we encourage parents and legal guardians to supervise their minors’ online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with its format and source.
Rectification: Have inaccurate or incomplete data updated or corrected.
Erasure (Right to be Forgotten): Request the deletion of your data, except where we have compelling legitimate grounds to retain it.
Restriction: Limit the use or processing of your data under specific circumstances.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes, including direct marketing.
Non-Discrimination: Be free from discrimination based on your exercise of your data protection rights.

To invoke any of these rights or have questions about your data, please contact our privacy team using the details provided below. We will respond to valid requests within a reasonable timeframe.

Changes to Privacy Policy

We reserve the right to update this policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage users to review it periodically for the latest information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us:

Email: [email protected]
Mailing Address: [Red Malay Kratom Privacy Team, [Street Address], [City], [State/Province], [Postal Code]